Complaints Procedure

How to make a complaint

In the first instance, please contact us so we can try to resolve the matter informally. The quickest route is to email info@ah-architecture.co.uk or call 020 8797 4176, marking your message for the attention of the principal, Asim Hussain.

If you would prefer to put your complaint in writing, please address it to: The Principal, AH Architecture Design Limited, 15 Alleyn Park, Southall, UB2 5QT.

What to include

• → Your name and the best way to contact you
• → The project or matter your complaint relates to
• → A clear description of what has gone wrong
• → What you would like us to do to put it right

How we will handle it

We will acknowledge your complaint in writing within five working days of receiving it.

We will then investigate and aim to give you a full written response within twenty-eight days. If we need longer, for example because the matter is complex, we will tell you why and give you a revised timescale.

We will keep a record of your complaint and our response, and we will treat the matter confidentially and constructively.

If you remain dissatisfied

If you are not satisfied with our response, you can refer the matter to our professional regulator and institute.

• → Architects Registration Board (ARB), which regulates the use of the title "architect": architects-register.org.uk
• → Royal Institute of British Architects (RIBA), of which we are a Chartered Member: architecture.com

Our regulators

The principal, Asim Hussain, is registered with the Architects Registration Board (registration 089302A) and is a Chartered Member of the RIBA. Both bodies set professional standards and provide routes for clients who wish to escalate a complaint.